CUSTOMER CARE

FREQUENTLY ASKED QUESTIONS

Have a question about custom orders, interactive features, shipping, or our products? Start here.

CUSTOM ORDERS

CREATING SOMETHING CUSTOM

HOW DOES A CUSTOM ORDER WORK?

Submit your custom request with your product choices, design idea, and reference images. We'll review everything and create a digital mockup when applicable. You'll approve the design before your item goes into production.

CAN I USE A SPECIFIC CARD OR IMAGE AS MY DESIGN REFERENCE?

HOW LONG DO CUSTOM ORDERS TAKE?

Yes. Reference images help us understand the look and direction you have in mind. Upload your references when submitting your custom request.

Production times vary depending on the product, design, material availability, and current order volume. We'll provide updates as your order moves through the process.

INTERACTIVE FEATURES

NFC & AUGMENTED REALITY

WHAT DOES NFC DO?

Compatible Crooked Creek products can include an embedded NFC tag. Tap your compatible phone near the NFC location to access the product's interactive experience.

WHAT IS THE AR EXPERIENCE?

Compatible designs can use augmented reality to bring the artwork to life through your phone, adding an interactive digital layer to the physical product.

DO ALL BINDERS SUPPORT AR?

No. AR availability depends on the binder and design. Black binders currently support NFC but do not support AR animation.

ORDERS & DELIVERY

AFTER YOU PLACE YOUR ORDER

WHEN WILL MY ORDER SHIP?

CAN I CANCEL A CUSTOM ORDER?

Processing and production times vary based on the product, material availability, and whether your order is custom. You'll receive tracking information once your order ships.

Custom orders may only be cancelled before materials are ordered. Once a binder, wood, or other project-specific material has been ordered or requested for your project, the order becomes non-refundable.

WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Contact us as soon as possible with your order information. For damaged items, include photos of the product and packaging so we can review the issue and help resolve it.