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CUSTOMER CARE
RETURNS & REFUNDS
Information about returns, cancellations, damaged items, and refunds for Crooked Creek orders.
RETURN POLICY
CAN I RETURN MY ORDER?
CUSTOM & PERSONALIZED PRODUCTS
Because custom and personalized products are created specifically for you, they are generally not eligible for returns or exchanges once production has begun.
STANDARD PRODUCTS
Returns on non-custom products may be accepted depending on the item and its condition. Contact us before returning any product so we can review your order and provide instructions.
ORDER ISSUES
If your order arrives damaged, incorrect, or has another issue, contact us as soon as possible so we can review the situation and work with you on a resolution.
CANCELLATIONS & REFUNDS
WHAT IF I NEED TO CANCEL?
Once your order has been packaged and shipped, you'll receive an email with tracking information so you can follow your package on its way to you.
BEFORE PRODUCTION
Custom orders may only be cancelled before materials are ordered for the project. Once a binder, wood, or other project-specific material has been ordered or requested for your custom order, the order becomes non-refundable.
AFTER MATERIALS ARE ORDERED
Once materials have been ordered, custom orders cannot be cancelled or refunded. This applies even if design, engraving, or production has not yet begun.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
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