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CUSTOMER CARE
SHIPPING & DELIVERY
Everything you need to know about how Crooked Creek orders are prepared, shipped, and delivered.
ORDER PROCESSING
WHEN WILL MY ORDER SHIP?
STANDARD PRODUCTS
Many of our products are ordered or prepared as needed. Processing time may vary depending on product availability and the materials required for your order.
CUSTOM PRODUCTS
Custom products require design and production time. Production begins after all required details are received and, when applicable, your digital mockup has been approved.
ORDER UPDATES
We'll keep you updated as your order moves through the process and send tracking information once it ships.
ON THE WAY
SHIPPING & TRACKING
Once your order has been packaged and shipped, you'll receive an email with tracking information so you can follow your package on its way to you.
SHIPPING COSTS
Shipping costs are calculated at checkout unless free shipping is included with your order or promotion.
DELIVERY TIMES
Delivery times vary based on the shipping service and destination. Carrier transit times begin after your order has been shipped.
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